Frequently Asked Questions (FAQ)
1. What services does Kwicklin offer?
We provide professional laundry, dry cleaning, ironing, and stain removal services for all types of garments and household items. This includes shirts, suits, wedding gowns, curtains, carpet, comforters, sneakers, shoes and more.
2. What is the difference between laundry and dry cleaning and Aquawash?
Laundry: Best for everyday wear, using water and detergent.
Dry Cleaning: Suitable for delicate or special fabrics, using chemical solvents.
Aquawash: A versatile, eco-friendly method that uses water and biodegradable detergents, gentle on all fabrics including those traditionally dry-cleaned
3. Do you clean delicate or special garments like wedding gowns?
Yes, we specialize in cleaning delicate items, including wedding gowns, evening dresses, and other specialty garments.
4. Can you handle tough stains?
Absolutely! Our team is trained in advanced stain removal techniques to handle even the most stubborn stains. However, some stains may require multiple treatments or may not be fully removable without damaging the fabric.
5. How do I prepare my items for drop-off?
Simply sort your items based on service needs (e.g., laundry, dry cleaning), and ensure there are no loose valuables in pockets. If you’re unsure, our staff will guide you during drop-off.
6. Do you offer pick-up and delivery services?
Not at the moment, but we will inform our customers once we have pick-up and delivery services.
7. How long does it take to clean my items?
Turnaround times vary based on the type of service. Regular laundry is typically ready within 24-48 hours, while dry cleaning or special items like gowns may take 3-5 days.
8. Can I request express service?
Yes, we offer express services for those who need their items cleaned quickly. Additional charges may apply.
9. Do you cater to bulk or corporate clients?
Yes, we provide bulk laundry services for hotels, offices, and events. Contact us to discuss your requirements and pricing.
10. How do I know if my garment needs special care?
Check the care label on your garment. If it says “dry clean only” or if it’s made of delicate fabric (e.g., silk, wool, velvet), it will require special handling. Feel free to ask our staff for advice.
11. Is your cleaning process safe for the environment?
We use eco-friendly detergents and solvents to ensure that our services are safe for both your clothes and the environment.
12. How can I pay for your services?
We accept credit/debit cards, and e-wallet payments. Payment can be made during drop-off.
13. What should I do if I have a complaint or a special request?
Your satisfaction is our priority! Please speak to our staff or contact 0132666516 for any concerns or special requests.
14. What are your operating hours?
We are open daily
Monday – Friday 8:30 am to 8:00 pm
Saturday – Sunday 10:00 am to 9:00 pm
15. How can I contact you?
You can reach us via whatsapp 0132666516 and email kwicklin25@gmail.com
Let us know if there’s a specific question you’d like included!